Frequently Asked Questions - Card readers and signature pads

Sign Live! CC is tested by us in all constellations with different signature cards and card readers. We use the current driver software from the hardware manufacturer for these tests.

If you Sign Live! CC To use the signature, you should ensure that the driver software for your card reader is up-to-date.

  PURE SCT-Driver    CHERRY-Driver

Please select your card reader type when choosing a product.

Status: March 2015

The Sign Live! CC only support card readers with more secure by default PIN-Input. As a result, when using a class 1 card reader (without keyboard and display) when creating a signature, the error message “Card reader with safer PIN-Entry required ”appears.

In order to be able to carry out a signature with a class 1 card reader, settings that deviate from the standard setting must be made.
To do this, proceed as follows:
• Open the settings dialog of Sign Live! CC.
• Navigate to the section “Signatures> Signature devices> signIT smartcard CC"
• Deactivate the option “Secure PIN-Entry required ".

With the subsequent signature, the PIN-Entry via a screen dialog or via the keyboard of your computer.

As of: 12.10.2015/XNUMX/XNUMX

So that CHERRY KC 1000 with safer PIN-Input works, please follow the installation instructions carefully. You can find them on the website of CHERRY here .

Status: January 2019

The USBReader ACR38T ACS, which is typically used in Switzerland with a SuisseID certificate, does not support secure PIN-Input. This leads to the error message “Card reader with safer PIN-Entry required ”appears.
To get a signature with the USB-Reader, settings must be made that differ from the standard setting.

To do this, proceed as follows:
• Open the settings dialog of Sign Live! CC.
• Navigate to the section “Signatures> Signature devices> signIT smartcard CC".
• Deactivate the option “Secure PIN-Entry required ".
• Activate the option “Secure PIN- Deactivate input ".

With the subsequent signature, the PIN-Entry via a screen dialog or via the keyboard of your computer.

As of: 12.10.2015/XNUMX/XNUMX

For security-relevant applications - such as signature with Sign Live! CC or Internet banking, card readers are divided into security classes.

To generate a qualified electronic signature, you need card readers of the security class III. These devices are characterized, among other things, by the fact that they have a display in addition to the keyboard. Since Sign Live! CC the BSI has been certified, we recommend card readers that also have this certification.

A list of manufacturers and the names of the card readers tested can be found in   Sign Live! CC data sheet.

The company PURE SCT has discontinued the driver and technical support for the following card readers

• cyberJack pinpad
• cyberJack e-com (Version 2.0) 
• cyberJack e-com Plus (since 2015)

As a result, we have discontinued devices for Sign Live! CC Do not test any more from versions 6.3.x.
This also means that in the event of an error we cannot provide support for signatures with the obsolete devices. It means notthat these devices with Sign Live! CC are no longer functional.

Status: May 2017

In principle, no signature card must be inserted in the card reader when the computer is started. Even if the signature card is only inserted into the card reader when the computer has already started up, it may happen that the card reader is not recognized.
In addition, applications that also use (signature) cards (e.g. banking or booking systems) can block the card reader and no longer release it.
In diesem Fall USB- Disconnect the connection and restart the computer. It may be sufficient to restart the service for the smart card in the task manager.

Updated: March 2020
Created: November 2014

When the card reader SAGEM ORGAN 6000 does not respond, you may not have installed the latest driver software. You will find the latest drivers and instructions   here . If you have any further questions, please contact the manufacturer directly.

Updated: August 2018
Created: April 2015

Especially when card reader is over USBDevice servers are connected, the network in between could cause the timeout of 5 seconds to be exceeded and Windows to log off the signature card.