Signature creation
FAQ & Tips

Check our FAQ for problems and questions.

FAQ remote signature BNotK

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The new BNotK Card will be in Sign Live! C.C.C supported from version 7.1.11.

In the future, the Federal Chamber of Notaries will issue its signature certificates via the remote signature service and no longer via a personal one Signature card provide.
Authentication for signature creation at the remote signature service is carried out using personal means Smart Card.

This requires a completely new approach to signature creation. This signature is not sent via the signature device “signIT smartcard CC” but rather via “signIT BNotK“. When signing, please select the appropriate signature device in the signature assistant. If your signature certificate is not available, please contact the support of the Federal Chamber of Notaries.

If you use a Reiner SCT card reader with an RFID function, be sure to switch off the RFID function so that there are no problems reading the authentication certificate that is on your card.

If you Sign Live! C.C.C from a specialist application, please inquire with the manufacturer whether the new signature device has been connected.  

When assigning individual PINs, it is permissible to assign a PIN with more than 8 characters.
When changing a PIN, the new PIN must have the same number of characters as the “old” PIN or more characters. For example, changing from a 9-digit PIN to an 8-digit PIN leaves the BNotK-Card not closed.

In Sign Live! C.C.C up to Version is with a during the signing process BNotK-Card allows entry of a maximum of 8 characters.

With update from Sign Live! C.C.C on the version is a PIN entry from up to 16 characters is possible.
Check in Sign Live! C.C.C via menu item Help> About which version you are using and, if necessary, make an update.

After entering the PIN, the following message is displayed

Error message:
error 401 calling service '', Unauthorized

Possible Cause:

  • Signature card blocked:
    This error message appears when accessing the Signature card is blocked by another application, for example by GV software or online banking.
    Solution: Please close the third-party application completely (system tray) and start the signing process again.
  • Can not reach server:
    If the server of the Federal Chamber of Notaries is temporarily unavailable, the above message also appears. In this case, wait and start the signature process again later.

Error message:
No keys available

  • In this case, please ask the support of the Federal Chamber of Notaries whether your signature certificate has been created and is available.