Signature creation
FAQ & Tips

Check our FAQ for problems and questions.

FAQ remote signature BNotK

The new BNotK card will be in Sign Live! C.C.C supported from version 7.1.11

In future, the Federal Chamber of Notaries will provide its signature certificates via the remote signature service and no longer via a personal signature card.
The authentication for signature creation at the remote signature service is carried out using a personal smart card.

This requires a completely new procedure for signature creation. This signature is not triggered via the signature device "signIT smartcard CC", but via "signIT BNotK". When signing in the signature assistant, please select the appropriate signature device. If your signature certificate is not available, please contact the support of the Federal Chamber of Notaries.

If you are using a Reiner SCT card reader with an RFID function, you must switch off the RFID function so that there are no problems reading the authentication certificate on your card.

If you Sign Live! C.C.C from a specialist application, please inquire with the manufacturer whether the new signature device has been connected.  

When assigning individual PINs, it is permissible to assign a PIN with more than 8 characters.
In the case of a PIN change, the new PIN must have the same number of characters as the "old" PIN or more characters. The BNotK card does not allow you to change from a 9-digit PIN to an 8-digit PIN, for example.

In Sign Live! C.C.C up to Version, a maximum of 8 characters can be entered during the signature process with a BNotK card.

With update from Sign Live! C.C.C on the version is a PIN entry from up to 16 characters is possible.
Check in Sign Live! C.C.C via menu item Help> About which version you are using and update if necessary.

After entering the PIN, the following message is displayed

Error message:
error 401 calling service '', Unauthorized

Possible Cause:

  • Signature card blocked:
    This error message is displayed when access to the signature card is blocked by another application, for example GV software or online banking.
    Solution: Please close the third-party application completely (system tray) and restart the signature process.
  • Can not reach server:
    If the server of the Federal Chamber of Notaries is temporarily unavailable, the above message also appears. In this case, wait and start the signature process again later.

Error message:
No keys available

  • In this case, please ask the support of the Federal Chamber of Notaries whether your signature certificate has been created and is available.