After entering the PIN, the following message is displayed
Error message:
error 401 calling service ‚https://logging.bnotk.de/auth/realms/RemoteSignature/auth/tls‘, Unauthorized
Possible Cause:
- Signature card blocked:
This error message is displayed when access to the signature card is blocked by another application, for example GV software or online banking.
Solution: Please close the third-party application completely (system tray) and start the signing process again. - Can not reach server:
If the server of the Federal Chamber of Notaries is temporarily unavailable, the above message also appears. In this case, wait and start the signature process again later.
Error message:
No keys available
- In this case, please ask the support of the Federal Chamber of Notaries whether your signature certificate has been created and is available.
