SignLive! CC creates log files. These help us to analyze errors and to help you quickly.
- In SignLive! CC under Extras -> Settings -> Basic settings set the 'Log level of detail' to 'All details'.
- Then please reproduce the error again.
Then go to Window -> Show log file.
A dialog with the log files appears.
- Note the dialog heading. The path to the log files is displayed there.
- Go with the Finder -> Go to -> Go to folder ... to the displayed folder and please send us all files with the ending ".log".
(The log files are usually stored under /Users//Library/Application Support/SignLiveCC_/.)