SignLive! CC creates log files. These help us to analyze errors and to help you quickly.
- Please post in SignLive! CC under Tools > Settings > Basic Settings the 'Log Detail Level' to 'Full Details'.
- Then please reproduce the error again.
Then go up Window > Show Log File.
A dialog with the log files appears. - Note the dialog heading. The path to the log files is displayed there.
- Go with that Finder > Go > Go to folder... Go to the folder shown and please send us all files with the extension “.log”.
(Usually the log files are at/Users/<name>/Library/Application Support/SignLiveCC_<version>/filed.)
