LARGE FILES: Make more memory available (Java heap space)

When opening very large files, the Sign Live! C.C.C available memory is not sufficient (error message: … “Java heap space”).

The first, optional measure is to Trusted Mode to deactivate. When activated Trusted Mode The application keeps the file to be signed completely in memory during processing to prevent tampering. In a secure environment, this procedure can be omitted.

To disable the Trusted Mode:

1. Open the settings via the menu option Tools>Settings>Security>Trusted Mode
2. Uncheck the “Ensure document integrity” checkbox
3. Restart the application.

If this measure does not work, you must provide the application with more memory. The log provides information about the maximum amount of memory Java is currently requesting from the operating system, in the following case, for example, approximately 512 MB:

First, check that the operating system can actually provide that much memory for Java. Operating system and other applications also require memory!

If there is enough memory available and it is not enough for the documents to be processed, please increase the memory requested by Java gradually: 1 GB, 2 GB, ... .

So put in Sign Live! C.C.C more memory available:

1. Copy the file
   <INSTALLATION DIRECTORY> \ demo \ vmoptions \ more memory \* .vmoptions¹ afterINSTALLATION DIRECTORY>\bin\* .vmoptions¹
   The copied file refers to the .exe which is used for GUI operation.
   
2. Important!
   If you are Sign Live! C.C.C as a service, an additional copy of the .vmoptions file must be created to match the name of the service.exe:
   Windows: SignLiveCC_service.exe.vmoptions
   Linux: signLivecc.service.vmoptions
   
3. Starten Sie Sign Live! C.C.C New.
   
4. If the RAM is still not sufficient, the value in the vmoptions file(s) can be edited with an editor and the value increased, for example, to -Xmx2048m for 2 GB. The maximum value depends on how much RAM is available on your computer.

¹⁾ The name of the vmoptions file depends on the operating system used.